West Inn & Suites

Fair
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : The jacuzzi but it worked intermittently. Pool was not heated.The bed was very high and I had to use a step stool and a very heavy chair to crawl into the bed. This hurt my knees. No staff welcomed us or smiled. The breakfast was terrible. Not real eggs (think it was colored tofu) and people didn’t like the breakfast. Very sub standard and charging for a resort fee was in my opinion fraudulent. Location poor. All flowers shown in photos were faux flowers . The bathroom super low toilet seat. This facility should be downgraded and inspected by booking.com and they told me not to use Booking.com to make reservations! Key card to room worked intermittently and WiFi was very poor. No service other than check-in. No help with baggage , no concierge, nothing but a depressing place.
  : See above. We didn’t Like anything really.

Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: review category business travellers
  : Nice facilities. Clean well maintained underground parking. Walk to beach
  : More expensive than we typically spend. No towels at pool.

Wonderful
Traveller Type: family with young children

Poor
Traveller Type: review category business travellers
  : We used to like the property because of location, cleanliness, quietness, and pricing.
  : We were told we would be charged 113.00 for two of our 3 days and 184.00 for the Wednesday we added at arrival. We booked Thursday and Friday months in advance and was quoted 113.00 for each day. We arrived a day early and quoted 184.00 for that Wednesday.They said THEY charged us 113.00 for the each day the 23rd and 24th. Then they charged us 250.00 for Friday because they were busy.That wasn’t what we were told when I made the reservations months in advance and I would have been able to book that same room on Friday for less than 180.00 myself if I would have done it on Friday. They took the liberty of making the changes but not telling us or even asking us if that was okay. They charged us an additional 66.00 for Friday when I had already reserved that day originally at the 113.00 price. They should have done the correct thing and charged as following per our reservations and the early arrival date.Early arrival date of 4/23/24 at $184.00Reservation dates pre-scheduled months in advance, 4/24-24 and 4/25/24 at the charge of $113.00 each.Then our taxes and fees.They also took it upon themselves to charge me BEFORE a day before I checked out.And when I questioned all this they said I checked in on the morning of 4/24/24 when we checked in on the afternoon of 4/23/24.This is at best SHADY standards at worst it’s LYING AND FRAUDULENT CHARGES! We did try to correct it but the front desk didn’t care about the errors or even want to fix anything at all. We will never stay there again and it used to be our go to place. I will now stay someplace that may be less of what we want in order to maintain secure and accurate billing.