Ferrari Suite

Wonderful
Traveller Type: Traveling as Couple
  : la location assolutamente di livello in zona centrale, pulita e con lo staff assolutamente disponibile

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Location was great, nice modern suite. Luca was very helpful, carried luggage up to our room. Breakfast at the bar around the corner was nice.
  : A bit warm, wifi was out for a day.

Very Poor
Traveller Type: Traveling as Couple
  : Expectations were high given the description, however seriously let down once we arrived.
  : The property sneakily doesnt mention a number of issues with property. They become apparent once you arrive. It is the old part of the city which on face value given other Italian cities is good, but this is clearly the less secure part of town. The apartment is on the 3rd floor, with narrow stairs and no lift at all. It doesnt have air con at all ( it was a 38 degree day) and whilst you could open a window it was in the night club area so noise a big issue - and security concerns as above. Having booked about 3 hrs before arriving ( we were driving) and meeting Lucca at property and discussing all the issues above, I offered him a cash exchange of half the fee we paid if he just cancelled the booking so we would get a refund as it obviously was inappropriate given weather, all the people laying about etc. His response was too bad you booked. I cant disagree with the terms but his approach on a customer service level was extremely poor. Too bad so sad for you response not good. If you have options I would certainly stay elsewhere and not here - last resort only and given approach if you had any issues I doubt they would be responded to appropriately.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : We booked this room and upon arrival , no one was at the hotel to greet us door was locked. We called and went to voice message we had to scramble to find another hotel for the night. Poor service. It was also well after 3 when we arrived so not like an unexpected check in.
  : Show up for the guests who book your hotel.