Hilton Garden Inn Riverhead

Very Poor
Traveller Type: review category business travellers
  : Nothing because we couldn’t check in
  : We got there very late (4am) and was told we couldn’t check in for atleast 45 min because they were doing something with their computer system. The guy at the desk was nice but I feel like they could’ve just done a courtesy call to see if we were still coming and have keys made or just unlock a room for us. We were so tired that we ended up just walking across the street and booked a room at the Marriott. I already paid for the room and couldn’t get a refund.

Poor
Traveller Type: young couple
  : location
  : staff, not very clean

Poor
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Whirlpool, nice welcoming entry.
  : Exiting property you must go west before you can go east.

Very Poor
Traveller Type: young couple
  : I didn’t like anything will never stay in a Hilton again and I stayed in a lot of them
  : The bed the room the sheet weren’t even made right my wife had to make the bed the prices are you kidding 8 dollars for a small size of ice cream I can get two pints for that much 3 spoonful for 8.00 plus you got balls and the list is even longer

Very Good
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : The breakfast was good, the waitress was very nice.
  : The staff at the front desk was really rude and overcharged us for a soda from the lobby area. We were charged $15 for a ginger ale.

Good
Traveller Type: young couple
  : standard
  : presentation and atmosphere

Very Good
Traveller Type: family with young children
  : Good location and nice place
  : Fine as is

Good
Traveller Type: family with young children
  : Staff was friendly and on point.
  : My room didnt have any body wash or conditioner. The bottles attached to the wall were empty. So we were annoyed house keeping wasnt on top of that. Nearly all of the bottles in the whole bathroom were empty. The pool door lock wasnt working properly. So couldnt use my room key to get in. Had to keep asking staff to let us in. Went to laundry room to throw wet clothes in the dryer. The driers were occupied with clothes that were already finished but we dont touch other peoples things and werent able to use the machines. The clothes were left behind for a long time. There should be some rule that u have to stay with ur clothes while they are drying so that u can remove them in a timely fashion so that other people can use them also. I travel a lot. Over all it was just an okay experience. I will not be coming back or recommending to my friends or co workers. Wasnt worth the money to be lacking in so much.