Smartflats Design - La Gaité

Disappointing
Traveller Type:
  : Property is located in a very good location. But be aware it is noisy
  : My advice dont book. Apartment is not clean. The floor is probably not cleaned for months. The toilet was filthy we had to clean it on our own. For 4 people only 2 chairs were available. Dish washer and coffe machine were broken. We had not enough bed stuf for all persons and had to buy it our self. When we tried to reach anyone, no one answered. Tried 4 different numbers nothing. The office of smartflats didnt answer. Even the postman told us no one is ever answering.

Very Poor
Traveller Type: Traveling as Couple
  : centralt lge.
  : we had a bad experience at the Smartflats hotel. For example the curtains in the livingroom were off the rails or missing, the tap in the kitchen was loose, the kitchentable dirty, colour was missing on the walls, the door handle in the bathroom loose and could not be closed, the curtain in the shower was missing, a socket in the hallway was ripped out of the wall, the roof in the bathroom was waterdamaged. One of us also experienced bites on arms and legs from the bed. I tried to contact staff (whatsapp, the booking app and through email) however they waited with replying until after the visit was over.

Poor
Traveller Type: Family with Young Children
  : The property was in a really good location and a good size. There was a place to drop our bags off until our place was ready x
  : As soon as we entered the property the sofa in the living room was made into a bed! It became immediately apparent that this was broken in this position. This left us with nowhere to sit. I contacted the company using the app and whats app number I had been given and no one replied. I went into their central offices to be told its likely this wouldnt be fixed as not priority as they have over 400 properties to manage. This was not fixed through the stay. We chose an apartment as we were with our young family and wanted space. The accommodation was also not secure, they give a code for the main door which leads into a busy Main Street but the door is permanently open and anyone can get in. The sink in the bathroom did not drain and the tv remote did not work. The communication of this company is absolutely shocking and I would not recommend it as a place to stay

Pleasant
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : Location
  : Sofa was broken, bathroom sinks were stuck, kitchen water was not flowing properly, and the most important- the heating system was not working in november! We reported but no one came, they dont have customer service at all!

Poor
Traveller Type:

Wonderful
Traveller Type:
  : The location was perfect. So close to everything in Brussels. It was very spacious, clean, quiet and it was perfect for what we needed. The bed was very comfortable. I can't comment on the Internet and TV as we were too busy looking around Brussels.
  : I was nervous about going here due to the reviews but I was pleasantly surprised. There is some basic bits that need to be fixed around the apartment (sink/handles are a little loose etc) and check-in instructions weren't correct or clear. But for us, these were minor issues. Overall, it was a great stay.

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : Only location is good.
  : Coffee machine and dishwaher were broken. Maintenance was very poor in general, many light bulbs were not functional. Elevator was dark. Flat was not clean.