Pillows City Hotel Brussels Centre

Very Good
Traveller Type: young couple
  : It was clean and comfortable. It was close to the train station.
  : Road work near to the hotel made it more challenging to get there. It was located close to the main attractions but there were other closer alternatives.

Disappointing
Traveller Type: solo traveller
  : Location was very central
  : - No one to help carry luggage- We got the twin beds, the beds were VERY small & below the average twin size, super uncomfortable - Cleaning not up to standards of a reputable hotel - bathroom not cleaned well at all, carpets in hallways and elevator dirty- AC was damp & humid- Breakfast was extremely limited - Church bells very loud & frequent- Pipe noises in the room made it hard to sleep

Wonderful
Traveller Type: young couple
  : Location was very good Staff very friendly and accommodating room spacious and clean
  : There was a mix up with our account which caused an additional cost to us of A$27 due to the exchange rate moving

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Great location close to the train station & a short walk from restaurants, bars & chocolate. Chocolate on the bed when we arrived was a great touch. The lobby smelled amazing and I wished they would pipe the smell through the whole hotel! Front desk staff gave us a map and recommendations & were very sweet. Accommodations in the room included slippers & nespresso machine which I really appreciated!
  : It was a little noisy outside late at night lots of sirens & city noise

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : Accommodating staff. They let us store our luggage   because  it was too early to check in. The luggage room is locked and our luggages were tagged  for extra security.  They also let us store our luggage with them after we checked out so we can explore the city some more before our flight. The room  itself is spacious. It's more like a suite with lounge room and bedroom.  But they filled the "lounge " room with a huge bed instead and the other bed is in the "bedroom ".  Thus  making it  available as a family room.The toilet is  in an adjoining but separate room from the shower/sink  with separate entrances. Pros: One  can do  business while someone is in the shower. Con: Inconvenient bcs we have to get out and transfer to the shower room to wash our hands after doing our business.  Robes and terry cloth slippers provided.  Toiletries also provided but they come in big sizes.  We didn't use them.Overall,  we would still book this hotel next time we're in Brussels. 
  : The toilet is  in an adjoining but separate room from the shower/sink  with separate entrances. Pros: One  can do  business while someone is in the shower. Con: Inconvenient bcs we have to get out and transfer to the shower room to wash our hands after doing our business.  Lighting in room is romantic but sometimes we prefer bright.  Only 1 soft  pillow provided for each person in the room. Kinda ironic since the name of the hotel is Pillows.  :-)Wifi is open and public. No password, so use VPN for privacy and security. 

Very Good
Traveller Type: young couple
  : Very comfortable room with good facilities.
  : A heads up about road works around the area would have made locating the hotel easier. Difficult to find Reception entrance.

Wonderful
Traveller Type: family with young children
  : We had a wonderful stay in this hotel that provided us a peaceful stay away from the busy and crowded central place. It is conveniently located and just a few steps away from the central station. The reception staff were very helpful and friendly. The room and toilet are good size for comfort.
  : Breakfast is good but can be crowded during peak. Dining option very limited on Sat and Sun as Chef is off.

Wonderful
Traveller Type: family with young children