Thousand Hills Golf Resort

Wonderful
Traveller Type: family with young children
  : Clean, quiet and conveniently located.
  : I didn't realize it was an upstairs unit with no elevator. My reservation stated it was a walk in level.

Very Good
Traveller Type: young couple
  : Location is perfect, staff always friendly
  : We have always loved Thousands Hills, but the Champions don’t quite stand up to par. Apparently these are older units and they need to be updated. We always ask for a 1 bedroom because it’s only 2 of us but in the future we will get a 2 bedroom so we can get a nicer unit. (we have stayed in 2 bedroom before) there was a screen door on our unit that had the most awful screech every time we opened it, and there was food under the table that wasn’t cleaned up previously.

Poor
Traveller Type: Family with Young Children
  : Second room was beautiful
  : Staff was rude after I Had to switch rooms because first room was inappropriate and not clean. I was harassed on my last night over a mistake that they made

Wonderful
Traveller Type: with friends
  : Location was perfect
  : No elevator

Wonderful
Traveller Type:
  : Location was perfect
  : No elevator

Poor
Traveller Type: family with young children
  : Second room was beautiful
  : Staff was rude after I Had to switch rooms because first room was inappropriate and not clean. I was harassed on my last night over a mistake that they made

Very Good
Traveller Type: young couple

Poor
Traveller Type: family with young children
  : It was centrally located and easy to access
  : Booking.com sucks they false advertise the rooms and have the worst customer service ever. 1st night in the room AC wasn’t working and staff was not so friendly about helping

Poor
Traveller Type: young couple
  : The visit to Branson only.
  : This was my 2nd time at this resort. I am not sure who to blame for my concerns but I would like an answer. Upon arrival Friday 4-19 the room we received was TERRIBLE with all caps. It had a strange smell and very old furnishings. We immediately went back to the offfice area and requested another room. They gave us another still old but a bit better. I asked the person if we could get a room like we had last year but they said they could not accommodate. We ended up staying in an older room. It was not ready so it was missing things like dish towels and other things. The dryer was broken. I called the front desk Saturday morning and the lady I spoke to informed me that someone would come and fix it but they did not. The lady I spoke to in CS said if I could tape it that would probably work. That did work but I had to go buy tape to do it. This is just not good. It appeared that they acted as if they gave me a better room that would be an issue. I real issue with booking is that the room selection was terrible. I would not try to push an old outdated room off on a guest. This is what they did. The room given has its issues as well. A black eye for Booking.com and Thousand Hills. Who was really at fault here?

Very Good
Traveller Type: Traveling as Couple
  : Location is perfect, staff always friendly
  : We have always loved Thousands Hills, but the Champions dont quite stand up to par. Apparently these are older units and they need to be updated. We always ask for a 1 bedroom because its only 2 of us but in the future we will get a 2 bedroom so we can get a nicer unit. (we have stayed in 2 bedroom before) there was a screen door on our unit that had the most awful screech every time we opened it, and there was food under the table that wasnt cleaned up previously.