Hampton Inn Boston/Braintree

Very Good
Traveller Type: group
  : The smell outside

Very Poor
Traveller Type: family with young children
  : The hotel made no effort to make staying there likable. The staff acted very indifferent like robots with no human ingenuity and no courtesy to the issues of customer which in this case was major as the air conditioning in the room was not working and this was a known issue not a last minute mishap.
  : The air conditioning in the room was not working. We had booked this room weeks in advance. I had reconfirmed my booking with the hotel (as I had prior experience with Booking.com failing to coordinate with hotel ending up in last minute shock to us with no hotel reservation. Apparently, that was also a Hampton Inn hotel in St. Augustine, FL) The check in time is 3pm. We checked in just before midnight as we were travelling about 10-11 hours journey by road to arrive in Boston. Between 3pm - 11:30pm the hotel knew that the air conditioning was not working but they didn't think of fixing it or even calling us to inform that if we would like to continue with our reservation. They put a small stand alone AC unit in the room which blew hot air back in the room as there was not vent to take the hot air out of the room. The room felt like a boiler. Not sure how hotels can get away with such things which can potentially cause health hazard. Apart from this incidence, I felt the hotel very old. The toilet didn't work properly either and the flush made sound whole night until I had to shut down the water supply to the tank. In general, I feel this hotel is not very well maintained and I will be very skeptical of the overall cleanliness as well - I can't comment much on the cleanliness as I had bigger issues to experience so didn't get my attention but I am just going by the pattern of poor maintenance with the two issues i experienced.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Hot tub and pool were clean and good temperatures, breakfast was good, room was clean and spacious
  : No complaints, except some guests

Very Good
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children
  : location
  : it was not very clean at all when we were there.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The rm was clean and comfortable . And it was close to everything.
  : OK, the lobby was a little dirty. The tables were dirty, and the floor was not clean, and the shower could have been better

Wonderful
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children