Britannia Bournemouth Hotel

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: family with young children
  : The Royal Bath hotel served good breakfasts and was in a great location .
  : The Britannia group was hopeless . originally we were booked to stay at one of their sister hotels , when I rang two days before I was told it was closed due to housing asylum seekers . I wasn’t informed about this previously. I asked to speak to the manager , the receptionist didn’t know when he would be there or his name ! After I made a few phone calls I was told I was stopping at one of their other hotels . We arrived there and was told that we weren’t stopping there ! Then told to go to The Royal Bath hotel . There was no communication with me to let me know what was happening and very unhelpful staff on reception . I had to do all the ringing around trying to find out what was going on . The room at the Royal seemed very nice until the next morning when we rolled back the duvet and saw how heavily stained it was all over ! The key cards for both rooms had to be changed twice because they wouldn’t work which was very annoying having to go down 3 flights of stairs to get them replaced . I have sent numerous emails to the company and heard nothing!

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : very helpful staff and a decent room

Disappointing
Traveller Type: young couple
  : Not a lot
  : This place is just party central. Kept awake all night by rooms close to us being loud until the early hours, some all night. Parking is VERY limited. Be prepared to pay a small fortune to park on the street. Would not stay here again

Poor
Traveller Type: with friends

Very Poor
Traveller Type: young couple

Poor
Traveller Type: Family with Young Children
  : The Royal Bath hotel served good breakfasts and was in a great location .
  : The Britannia group was hopeless . originally we were booked to stay at one of their sister hotels , when I rang two days before I was told it was closed due to housing asylum seekers . I wasnt informed about this previously. I asked to speak to the manager , the receptionist didnt know when he would be there or his name ! After I made a few phone calls I was told I was stopping at one of their other hotels . We arrived there and was told that we werent stopping there ! Then told to go to The Royal Bath hotel . There was no communication with me to let me know what was happening and very unhelpful staff on reception . I had to do all the ringing around trying to find out what was going on . The room at the Royal seemed very nice until the next morning when we rolled back the duvet and saw how heavily stained it was all over ! The key cards for both rooms had to be changed twice because they wouldnt work which was very annoying having to go down 3 flights of stairs to get them replaced . I have sent numerous emails to the company and heard nothing!

Very Poor
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : The beds and location were ok as they were near the beach
  : We had to pay for parking, the room didn't appear to have been cleaned properly previously there were bits on the floor, I went to hang something up in the wardrobe and the rail fell down. There was also only wifi in the lobby, overall given that for just me and my daughter poor value for money.