Premiere Classe Pau Est-Bizanos

Very Good
Traveller Type: Traveling as Couple
  : Location

Wonderful
Traveller Type: Traveling as Couple
  : Weve stayed there on a few occasions now. It fits in with our route and the price is very good.

Very Poor
Traveller Type: Traveling as Couple
  : Free off road car parking was available, but it was not secure
  : The whole building looks tired and is need of a good clean and a lick of paint. The rooms and corridors had a horrible smell to them. The bathroom was small and the single soap dispenser didn't function. The hotel staff couldn't fix it either. The bed was uncomfortable - I woke with a bad back - and two of the smallest pillows I've ever seemed were inadequate for 2 people. There was also no hair dryer available in the room or available from reception. At breakfast the cutlery was dirty, there was a limited choice of food and there were no plates provided.

Poor
Traveller Type: Family with Young Children
  : The sheets were clean. The car park was secure. Good location, shops and cafes / restaurant's nearby.
  : We arrived late at night after travelling for over 24 hours therefore we were extremely tired. On arrival the receptionist was less than helpful, at first I put it down to the language barrier, I then got the impression he just could not be bothered.We had requested rooms close together, 1 room was on the 1st floor, the other on the 2nd floor, not ideal and I understand some requests cannot be met but again the receptionist was less than helpful.Once we got our luggage into the rooms I checked the bedding, which was clean, we then went straight to bed.When we got up in the morning we were able to see the rooms in the daylight, the rooms were not clean, to the extend that I instructed my family to wear their sliders at all times including within the shower. I myself refused to take a shower due to how unhygienic the room was overall. Once we checked out I was physically sick in the carpark due to the state of the place.Details are as follows:1. Unknown substance smeared over the wall of bedside table2. Floors were dirty and sticky3. Furniture and walls were tired, dated & damaged4. Light switch next to bed was hanging off the wall,5. Some lights in the room did not work6. Some power sockets in the room did not work6. Shower area was dirty, hairs on floor and walls7. Shower curtain was dirty8. Wash hand basin seal was discoloured / mouldy9. Toilet pan was dirty and stained10. Waste bin in bathroom had dried liquid on it (placed next to the toilet pan....)11. Staff were unhelpfulI am aware this is a budget hotel and as such I was not expecting luxury, I was however expecting a standard of basic cleanliness, this unfortunately was sadly lacking. My husband has travelled extensively with our sons to watch the football, they have stayed in a variety of places from 5* hotels, family run B&B's to hostels, they all agreed that they have stayed in basic hostels that were far superior / cleaner than this hotel.

Good
Traveller Type: Family with Young Children
  : - free parking- location between sites in our trip- the staff is welcoming and they make an effort to talk us warmly and in english

Good
Traveller Type: Solo Traveler