Bitez Garden Life - All Inclusive

Very Good
Traveller Type: Family with Young Children
  : kind staff, good pool
  : food wasnt good

Poor
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : The hotel has a good ambiance and 3 swimming pools. The structure and green areas give a good vibe when you walk around. Bitez is a quiet town comparing the other parts of Bodrum. It would be a good choice if you are looking for fewer people around. The entertainment staff is really friendly and they help you to go to night and beach clubs if you ask them.
  : We had a bad start with the towels. The hotel only delivers beach towels between 9-12 in the morning. You can't check in before 14:00, so you can't get your beach towels for your first day. One of the aircon got broken on the 3rd day of our stay. The hotel did not provide another room or fix the aircon permanently. We had a one of a hell night in a place with 34 degrees without aircon. They have some extra food buffets like burgers and chips day. However, they don't have enough staff to provide it. We waited more than 30 mins to get some chips but could not get any. They told us the time is up so we don't provide more. We tried to communicate the issue with management however the guy we talked to did not even look at our face. It was a very disrespectful conversation because of his attitude. The staff (except the cleaning lady and entertainment crew) in the hotel was really rude. We and the other guests had arguments with them many times. They don't even reply when we thank them for something. The last (actually we have more but keep the important topics only) one is the hotel does not have a private beach. The beach is 5-10 mins walk distance and they only redirect you to one of the free beach clubs they know. That club is owned by someone else.

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Building. Furniture. Service

Very Poor
Traveller Type: Family with Young Children
  : Nothing to be honest
  : Rooms, service, welcoming, cleanness, poor condition of building, smell, food. You should remove them from your booking system

Fair
Traveller Type: Traveling as Couple
  : Housekeeping

Very Poor
Traveller Type: Family with Young Children
  : They are so rude an we changed the rooms many 5 times for 2 nights
  : Just the swimming pool

Very Poor
Traveller Type: Family with Young Children
  : Nothing! It was awful. Hotel of horrors, massively misrepresented in the photos and was nothing like the advert. There was no water to shower with most the time and bathroom was atrocious. It stank badly and generally the hotel was filthy. The food was awful, no cold drinks. Coke was not acidic, really watered down. Food was tasteless and didnt look clean in restaurant. Tables were all dirty. Plates also dirty and cuttlery. Got food poisoning from food and didnt eat after that. It was the most horrific hotel I have ever stayed at and they refused to cancel even though there was no water in shower for two days so i had to shower at the beach.
  : Everything was awful. Staff didnt care. Pool water was used to clean pavings and was leaking back into pool when they swept it. Food was awful. Bathroom and toilet had horrid smell and was generally dirty.

Very Poor
Traveller Type: Solo Traveler
  : Booked back in July/Aug. Had a family problem which ment I was unable to fulfill my trip. I emailed 3 times asking if possible for a full refund or even partial.I know my booking was clear on the cancellation policy. But I felt I was reaching out early enough for them to refill the room and my reasons for cancelling. I got NO response whatsoever. 3 EMAILS AND NO RESPONSE.Bad customer service!