Zen Living Birmingham City Centre Apartment with Kitchen and Secure Parking Perfect for 2-4 Contractors or Family Accepting Long Term Bookings Low Rates

Very Poor
Traveller Type: young couple
  : car park and location
  : lack of instructions for how to use heating hot water / ect this was in no way a luxury apartment. The laminate flooring has all pulled apart in the hallway and is spongy and bouncy. The carpet was not hoovered. As we was told it was hoovered. The radiator in the bathroom was rusty and the sink in the bathroom was cracked. The grout in the tiles is all falling out and there was screws in the architraves. The heating didn’t work. The hot water didn’t work. two windows were also left a jar and the temperature outside this weekend has been 5° so on our arrival, the whole apartment was freezing cold There was no instructions on how to use any of the items in the apartment, it also had a lingering smell of food from whoever must’ve used it before. There is no way on this earth that this is a luxury apartment. I would not have paid my bill if I was staying in a hotel and this was what I was presented with.

Very Good
Traveller Type: group

Fair
Traveller Type: group
  : the location is very good
  : the whole apartment needs updating. the sofa is broken and the bathrooms are grubby.

Disappointing
Traveller Type: with friends

Very Good
Traveller Type: group

Wonderful
Traveller Type: young couple
  : Appearance, security, decor, TV in each room,
  : Lounge TV remote needs replacing. Decent walk from town centre

Disappointing
Traveller Type: with friends
  : LocationFacilities
  : Not the deluxe apartment as bookedQuite a shabby apartment

Wonderful
Traveller Type: young couple
  : Size of apartment and comfort of beds. Lounge furniture and kitchen well appointed. Easy walk into City. Secure parking.Concierge (zen) very responsive to email questions.
  : Lack of kitchen pots and pans.Boiler had to be operated manually using boost function to obtain hot water.

Very Good
Traveller Type: family with young children
  : Clean, quiet, secure. Parking on site. Reasonable central location - 15 mins walk to where we needed to be. Good WiFi, TV, decent shower. Useful having 2 bathrooms. Newly decorated, even communal stair wells. Light, warm, plenty of hot water, newly fitted kitchen and new appliances. Perfect for what we needed. Clean bed linen and towels, cosy duvets. Living room had plenty of room for all 4 of us and it was nice to have a table to sit at to eat.
  : Lack of kitchen utensils- no sharp knives, scissors or chopping board. It was tricky to prepare a meal without these.Felt rather clinical rather than homely- curtains, bedside lamps and a few more soft furnishings would help. Door to room with double bed wouldn't close unless you moved the bed! But that's a design issue... Double bed was not very comfortable and you tended to roll into the middle.

Very Good
Traveller Type: group
  : Very modern clean and roomy. Commication with hosts was excellent.
  : No mirrors or bedside lamps in bedrooms. Could do with more crockery and glasses.