Genting Hotel at Resorts World Birmingham

Policies

When booking more than 5 rooms, different policies and additional supplements may apply.

WiFi is available in all areas and is free of charge.

Private parking is possible on site (reservation is needed) and costs GBP 15 per day.

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for £15 per person per night when using an existing bed.
Children up to and including 11 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Other shopping, dining and leisure experiences are now open within Resorts World for guests to enjoy.

Access to Santai Spa is subject to availability for guests. Guests that book a standard room can use the spa facilities between 7:00 and 10:00 and between 18:00 and 21:45, subject to availability.

Guests who book a Superior bedroom or above get access to the Santai Spa between 07:00-10:00am and 15:00-21:45, subject to availability.

Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park.

Additional car parking is available in the Resorts World Birmingham, S2 or E5 car parks. Guests should validate their ticket at reception, which will reduce the cost to GBP 10 for each overnight stay, and then pay at the car park machines provided throughout the resort.

The hotel’s bedrooms can accommodate a maximum of 2 adults and 1 child on an extra bed. For all children above 12 but below 18 years of age travelling with parents, the hotel can offer an interconnecting room that is charged at the full rate.

The Genting hotel has a strict non-smoking, non-vaping policy and penalty charges may be applied.

The hotel can provide special requests, chocolates, balloons and flowers during a guest's stay. The hotel team will always endeavour to deliver and accommodate, however please allow as much notice as possible for items that need to be ordered. Charges are applicable and are available on request. Please submit requests in the Special Requests box.

Guest can use the Spa facilities for 1 hour and 30 minutes during their stay, subject to availability.

Spa Terms and Conditions:

The Santai Spa, also housed within Resorts World Birmingham, is offering hotel guests complimentary use of the gym and spa pool whilst checked in at the hotel. Access to the spa is subject to availability, as hotel guests may be limited at peak times, and a maximum length of stay may be enforced.

The Santai Spa promotes an environment of relaxation and tranquility. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone.

The spa is strictly for guests over 18 years of age only and children are not permitted anywhere in the spa due to health and safety reasons.

The Genting Hotel will do its upmost to keep the spa open during hours as published, but it may be necessary for us to close all or elements for reasons such as cleaning, repairs or circumstances beyond our control.

The property accepts no liability for any disruption that may be caused to guests for these reasons.

The Genting Hotel is cashless and we only accept payment by Credit or Debit card.

Due to limited parking, guests are advised to pre-book their car parking space at the hotel's underground car park for £15 per day.