Arden House

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Solo Traveler

Very Good
Traveller Type:
  : Nice clean room - well decorated Close to local pubs
  : We missed breakfast as it finished at 9 ! We thought Maybe 930-10 would be better for a Sunday morning

Very Poor
Traveller Type: Traveling as Couple
  : Great Location close to NEC
  : On entering the man on reception told us our room had a leak so he was going to UPGRADE us to a better room. We entered the better room to find a patio window unlocked with a curtain covering it. The bathroom had no blind at all and no privacy. The TV in the room was near the door high up on the wall, you could not see it clearly from the bed only from a chair which the small TV was so far up the wall gave you neck ache after 10mins. Breakfast was again very poor, 1 cereal or an apple choice, juice, tea, coffee. A lovely lady came out and took our breakfast choices there was eggs, beans or mushrooms with toast !! no bacon, sausage or anything else, very poor!!! also we got locked out as the man on reception didn't bother telling us there was a code in our room for the door!!!

Poor
Traveller Type: Business Traveler
  : Very close to NEC.
  : Shower not working, and they knew because 2 new showers at reception waiting to be fit! Yet staff played dumb when I told them. So had to use a colleagues shower. Paid for a breakfast, yet full English wasn't available due to no pork products. You shouldn't advertise to sell a product you cannot provide. So paid 10.95 for scrambled egg on toast. And the yoghurt were out of date... When we told the staff she replied "oh the owner did that, they'll be ok tho, won't do you any harm" TV bracket was broke, so was being held up by a plank of wood.Travelled nearly 4 hrs, after work. So arrived outside of check in. But did inform them before. Yet greeted like we were highly inconvenient. If u can't be polite..... Do not work in a customer service environment !!! The "cook" sat on stairs said "I am waiting for you" to my colleague . Yet we had been told couldn't have breakfast earlier because she won't like doing them then. What on earth!It was like an episode of faulty towers!!!Terrible.

Very Good
Traveller Type: Family with Young Children