Hotel Gala Placidia

Wonderful
Traveller Type:
  : Location comfortable
  : The cost of the upgrade to all inclusive for 3 days.

Very Good
Traveller Type:
  : Location and facilities
  : The lifts

Very Good
Traveller Type:
  : Cleanliness
  : No fridges or tea making equipment in the rooms

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : I want to put in a complaint and claim some money back. The room want wheelchair accessable I couldn't Cees the bathroom or get into the room. It took from 1pm to 830pm to sort something out so we had to move hotels so we lost a day even though I'd spoke to the hotel on several occasions via email explain I needed a wet room and wheelchair Ccessable room due to me being a wheelvhair they guaranteed I'd have thus the Friday before flying Ll of this meant my autistic 28 year old son was left alone at the hotel as they wouldn't move him he was totally alone so he wouldn't eat. The hotel promised we could go there to eat and be around my son when we went they refused us. It was an expensive holiday and a stressful one. I want to put a huge complaint in and get some money back as we didn't get what we booked or paid for it's unacceptable
  : I want to put in a complaint and claim some money back. The room want wheelchair accessable I couldn't Cees the bathroom or get into the room. It took from 1pm to 830pm to sort something out so we had to move hotels so we lost a day even though I'd spoke to the hotel on several occasions via email explain I needed a wet room and wheelchair Ccessable room due to me being a wheelvhair they guaranteed I'd have thus the Friday before flying Ll of this meant my autistic 28 year old son was left alone at the hotel as they wouldn't move him he was totally alone so he wouldn't eat. The hotel promised we could go there to eat and be around my son when we went they refused us. It was an expensive holiday and a stressful one. I want to put a huge complaint in and get some money back as we didn't get what we booked or paid for it's unacceptable

Pleasant
Traveller Type: Traveling as Couple
  : The staff were all nice and welcoming and helpful, the room was freshly decorated and very clean and had everything we needed.
  : We were on b&b and the breakfast was very disappointing. There was a wide choice of food, but the quality was really poor. The coffee was horrible, the eggs were overcooked, the pastries were tasteless and the jam was more like syrup. There wasn't even any real orange juice, just squash - despite the oranges hanging from the trees all over this region!

Wonderful
Traveller Type: Traveling as Couple
  : The property was clean and had everything we needed. Price was very good value for money snd staff very helpful
  : There was nothing really to complain about

Good
Traveller Type:
  : Breakfast fruit, yogurts, croissants. Freshly fried eggs ok
  : Coffee awful. Orange juice tasted awful and artificial( was it made from powder?) Cooked food poor quality, been kept warm too long

Wonderful
Traveller Type: Traveling as Couple
  : Very clean nicely decorated. The reception staff were very helpful we arrived with our friends and they asked if we would like to be on the same floor they put us next to each other which was lovely
  : Really don't know where they found the coffee it was not drinkable and the juice was no better. Jam was like sauce. But plenty of choice normal type buffet breakfast

Very Good
Traveller Type: Traveling as Couple
  : Breakfast very good. Staff very helpful.
  : Smoke alarm going off at 6.30am but no call to explain error. Car parking not accessible at times thru hotel. Bathroom very tired and insufficient lighting for makeup. Twin beds pushed together not double bed and bedding.