Bluebell Cottage

Very Poor
Traveller Type: Traveling as Couple
  : I'd love to be able to review bluebell cottage bu unfortunately, Host and Stay did not provide the pin to access the property so we were prevented from accessing the stay we have paid for.. This property requires a 250 deposit ( extreme eh?) but about 10 days before our planned stay, we were contacted and asked to also provide ID (driving license/passport) and details to Superhog within 24 hours and pay an additional fee- This wasnt mentioned before, so we had no time to do any due diligence on superhog ( superhog add these details to a database that they hold for 7 years) -personal data requested and time pressure are hallmarks of a scam. The data being requested would be enough for identity theft and cannot be guaranteed to be kept safe. In the event that this copied ID was then used to fraudulently obtain credit it will be harder to prove fraud. Host and stays position was that we either provide these details and pay this new charge or forfeit the booking and money.Host and stay have set up the Superhog know your guest portal to charge a 10 handling fee when paying the deposit OR a 25 damage waiver ( they apparently set these charges)While Booking.com agreed that Host and Stay were trying to change the conditions we had booked under, and told us not to pay the additional change or provide ID, apparently they have no power to force Host and Stay to honour their booking terms and conditions.We consider this to be a breach of Contract.These conditions have apparently been in place for over a year for all Host and Stay properties so why have the listings not been updated to include this? We were concerned that this was just the first of many spurious charges given that we had already agreed to a 50 cleaning charge, a 25 service charge and a 250 deposit on a paid in advance,non refundable booking.I expect this review will be deleted by Host and stay so it will be copied elsewhere.

Very Good
Traveller Type: Traveling as Couple
  : A lovely modern cottage in a quiet setting . Very comfortable.
  : There was really nothing that we didn't like.

Wonderful
Traveller Type: Traveling as Couple
  : Everything you need for self catering
  : No blind on main door, blackout blinds in bedroom would be great.