Microtel Inn by Wyndham Beckley

Fair
Traveller Type: young couple
  : Fair- location ok
  : Not much to pick from.

Poor
Traveller Type: family with young children
  : After we checked in we were told that the POOL & SPA were closed. So, we ask to talk to the manager. He told us that they HOPED to have them open by the next day if the inspector could make it. We ask if we could get a refund on the SECOND NIGHT because the pool was why we had choose to stay with this hotel. He said Yes. Check out was to be before 11:00 and we did check out about 8:30 because there was no point in staying (the pool was still not open to the public and it looked like it was just hopeful promises). He said he would get in touch if it opened so we went to eat and never heard from the manager. We just left town and headed back to TN. I would really like to get my money back for 2 rooms for the one night we did not use them. Accommodations were not as promised. We were REALLY disappointed. BTW when I ask about reimbursement the manager said you already paid and you'll have to go through Booking.com not me. Even after I reminded him of his promise to not charge us for 2 nights. Now, what can I do?
  : After we checked in we were told that the POOL & SPA were closed. So, we ask to talk to the manager. He told us that they HOPED to have them open by the next day if the inspector could make it. We ask if we could get a refund on the SECOND NIGHT because the pool was why we had choose to stay with this hotel. He said Yes. Check out was to be before 11:00 and we did check out about 8:30 because there was no point in staying (the pool was still not open to the public and it looked like it was just hopeful promises). He said he would get in touch if it opened so we went to eat and never heard from the manager. We just left town and headed back to TN. I would really like to get my money back for 2 rooms for the one night we did not use them. Accommodations were not as promised. We were REALLY disappointed. BTW when I ask about reimbursement the manager said you already paid and you'll have to go through Booking.com not me. Even after I reminded him of his promise to not charge us for 2 nights. Now, what can I do?

Wonderful
Traveller Type: solo traveller

Fair
Traveller Type: group

Good
Traveller Type: young couple

Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : The rooms were sufficient & my kids loved the pool.
  : Breakfast could have had some more options for those with dietary needs.

Very Good
Traveller Type: young couple
  : Not used
  : Small room

Pleasant
Traveller Type: group

Very Good
Traveller Type: young couple