The Mount Rooms

Very Poor
Traveller Type: Solo Traveler
  : It was clean
  : Unprofessional and bad attitude of boy on front desk. They made a mistake on my booking but tried toMake out it was my fault. Rule one in hospitality: the customer is always right. Rule Two: even when the customer is wrong, the customer is always right. This child tried to pick an argument with me but I just walked away from him. I knew theyd made a mistake and he did as well. I didnt need him to tell me how it was made. All he had to do was say. Im really sorry that we made this mistake and we will reimburse you. Ive been In hospitality all my life and my parents and grandparents before me. If you have children on the front desk that have not been trained in customer service then get new staff.

Fair
Traveller Type: Family with Young Children
  : The receptionist was very friendly & welcoming
  : Needs a lot of updating, and better quality fixtures. Curtains did not cover the windows, bedside lamps did not work and were hanging off the wall, no toilet roll holder or towel rail. No where to put suitcase. Very little parking available

Wonderful
Traveller Type:
  : Easy access to train station and town
  : Parking was difficult and can hear everyone talking outside smoking as windows arent great

Fair
Traveller Type: Family with Young Children
  : Clean , comfortable bed
  : Plastic cups , non electric shower , very basic room.

Very Good
Traveller Type:
  : Property was situated 25-30 minute walk, 4 minute drive, from the island which was great for us as this is what we came for. We also went into Cardiff which was less than a half an hour taxi. Staff were lovely, very welcoming, great selection of alcohol at the bar.Great customer service from everyone who worked here.Free wifi.Property can provide iron and ironing board if needed.
  : Not a lot of room for parking but it is specified in the booking but I mean even externally from here the parking is limited but nothing that the hotel doesnt already tell you but if there is available parking outside the hotel there is room for 3-5 cars.Bathroom floor was slightly torn up from clearly being very worn. No plugs by the bed but one awkwardly mid way up the wall next to the wardrobe with no table or anything for the plug to be of any use. There is only one pillow on each side of the bed, each pillow very flat too. (Checked the wardrobe for additional ones but there wasnt any)Shower was very small, Id ask for a room with a bath and shower if youre a larger person as my friend had a room which this was the case.

Wonderful
Traveller Type: Traveling as Couple
  : Beds were awful absolutely horrible night sleep
  : Bed was appalling springs sticking in your back .