Hotel Haus am Park

Wonderful
Traveller Type: Business Traveler
  : Convenient and good price. The staff were friendly and helpful.
  : Had to pay for parking- although we knew this in advance.

Very Good
Traveller Type: Traveling as Couple
  : Room-Space enough, could have an additional chair. Breakfast service friendly and good. WLAN has still space to improve. For private visitors it may be ok, for business travelers proably inconvenient.
  : see above two key-system instead of one "key"

Wonderful
Traveller Type: Business Traveler
  : plessure staff, good location
  : Breakfast small choice, slowly replenishing.

Disappointing
Traveller Type:
  : The location was convenient and nicely quiet. The continental breakfast was a good selection and served in a good time bracket.
  : We were in a room (14) where the stench of sewage came out of the en-suite bathroom all the time. In a second room which our group had (16) it stank of smoke in the bedroom but even worse in the bathroom. It was a very strong smell of cold smoke and for all of us non-smokers quite disgusting. We could also smell it in the hallway. During the second night the fire/smoke detector in the landing kept beeping every three minutes as the battery had probably drained in the cold. My son tried to call all three phone numbers he could find for the hotel but none were answered and there was no staff to be seen anywhere so all six of us couldnt sleep well. In the morning although a member of staff was in the landing the beeping continued until I asked him to change the battery. In the morning there was no one at reception for check-out so I couldnt let anyone know in person about these issues.

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : I have stayed here on two previous occasions and always liked the ground floor rooms with a bath in the bathroom.
  : What I didn't like was making my booking many weeks in advance, which was confirmed by email. Then actually driving from Copenhagen to arrive at the hotel after many hours on the road, to be told that there had been accident in our room, and we had been moved to another hotel the other side of the Kurpark. But it would be the same size room at the same price. After many hours on the road I asked if there were any other rooms suitable and if we were being moved because they had overbooked? No was the very dishonest reply from the Asian man in reception. We then moved to the other hotel, and on leaving the Haus am Park I noted that there were just three other vehicles in the hotel car park. Arrived at the other hotel to be given a small box room under the staircase, next to reception and the constantly buzzing electric front door. It was impossible to sleep so I took my dog for a walk around the Kurpark, past the Haus am Park to see an additional 9 cars in the car park and lights on in most rooms, including the room that I had booked some weeks before. Never again will I use Booking.Com and never again will I stay at Haus am Park, however much I liked the place previously. To top it all we were billed Haus am Park prices for staying in their 'sister' hotel where the best room was 70 a night.