Schwarzwald Panorama

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : A little wasp nest on my balcony

Wonderful
Traveller Type: Traveling as Couple
  : The room was clean and had a very nice terrace with mountain view! Everything in the room was working well, and the towels and bathrobes were provided for the spa. The spa area was clean and had two nice pools, as well as some refreshers (water and tea) available. All in all, a very pleasant stay :)

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Family with Young Children
  : The location, parking, and the variety of activities ( including SPA)
  : The reception workers (and generally staff attitude). They made us all wait at the check-in till sharp 4 pm answering to every coming guest that their specific room it is still being cleaned.. (at 4 pm with a check-out at 10:30) without even looking at the booking itself. Why I am stating this is because at 4 pm, after hearing for 40 min that my room if being prepared, I learned that I need to await another 40 min for my room to be prepared. And they were very surprised that we are 3, and not me alone.. even though I had a communication with me with the hotel about preparing the bed for my daughter. On top of that even though the confirmation stated that our daughter bed comes for free, the worker stated that this is not true. All of that with an annoyance like he was waiting for 2 hours and not us employees in the breakfast area did not look any happier. Maybe it is a special vibe of the area, but it truly spoiled the whole experience.

Disappointing
Traveller Type: Traveling as Couple
  : The bedroom was spacious and comfortable for a couple. The breakfast was very good in terms of quality and diversity of products.
  : We were expecting a 4 star hotel but left very disappointed. We were put on the last bedroom of the corridor located at the first floor which had the views blocked by the roof of an adjacent building. We were charged 25 Euros per night for our dog which is quite abusive. The reality of the hotel is quite different from the pictures available online, in particular the spa / indoor swimming pool area which is very small. The indoor swimming pool is not heated. Every time we tried to spend some quality time at the spa area it was impossible because it was very chaotic with people speaking loudly, using their phones for video calls, slamming doors, opening bottles of champagne, jumping on the swimming pool. There were used glasses, teabags and napkins all over the floor - no cleaning. We were told that we couldnt park our car on the parking area in front of the hotel and one morning we found an unpleasant note left in our car window by the front desk staff. The next morning there were several other cars parked exactly at the same spot we were asked to remove our car.

Very Good
Traveller Type: Solo Traveler
  : A relaxing and serene hotel, conveniently situated on the edge of the Black Forest (what a view!). The rooms are pleasant, contemporary, and spotless. Breakfast was offering a diverse selection. Pool and sauna rooms are spacious and well-maintained, the latter being slightly compact. The service provided was welcoming and fitting
  : Parking is free in open spaces but you have to pay 9.50 euro for the garage, even if you have an overnight stay. I accept that, looks quite common in Germany, maybe cost could be lower

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type: