Diana Resort

Very Poor
Traveller Type: Family with Young Children
  : Front desk staff were really nice & helpful - the only ones who actually smiled at us
  : Everything is stuck in a bygone era, the place actually reminded me of my childhood 30 years ago in Communist Romania old & crusty furniture, horrible food & little to no customer experience. The spa line was busy for 3 days before our arrival, as well as no response to our email so we couldn't book spa treatments in advance, nor could we get a spot at check in. Our door could not close so they sent up 2 locksmiths who had to buy spare parts & replace the whole hinge system - this took over 1 hour and a half, time taken out of our holiday to serve as the locksmith's keeper (they couldn't offer us a replacement room as the hotel was fully booked). Hot water did not run at certain intervals (eg around 4-5 PM). Once at the restaurant, we ordered from the a la carte menu (btw 90% of the items on the menu are kept frozen or canned, there's nothing fresh) & from their Menu of the Day - the food came cold and tasteless, their coffee was rust broth, we told the waitress she need not bother with the last plate but she brought it to the table anyways and did not even take it off the bill although we left without even touching it. By the end of our stay, we complained to the front desk and they offered us a 15% discount on our next stay, we wanted basic comfort on the day not a second chance to be disappointed - absolutely no proactivity and foresight, contempt for their guests, no knowledge over hospitality and no standards in business whatsoever. A definite disgrace.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : Excelent breakfast Superb view from the balcony Excelent location
  : Maybe the elevators

Very Poor
Traveller Type: Traveling as Couple
  : Very poor services, very expensive prices for nothing