Napa Mermaid Hotel & Suites

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not possible).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 1 year old stay for € 50 per person per night when using an existing bed.
No cots are available.
No extra beds are available.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Napa Mermaid Hotel & Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Please note that Napa Mermaid Design Hotel & Suites reserves the right to preauthorize your credit card.

Please note that payment is due upon arrival.

The credit card used to complete the reservation must belong to a guest staying at the hotel. The credit card used for the reservation must be presented upon check in.

All children under 2 years are charged EUR 50 per night. This charge is applicable whether a crib is required or not.

Please note that central air conditioning is provided from 1 May until 31 October and central heating is provided from 1 November until 30 April.

Please note that discounted rates apply to In house guests at the onsite spa services.