Hampton Inn Augusta/Gordon Highway

Very Good
Traveller Type: Traveling as Couple
  : The two employees at the front desk that were working the night of our arrival (evening of August 12th early morning/ August 13th were Excellent!! They offered us a very warm welcome that evening and went out of their way assisting us with our reservation that was not booked correctly. Employees like the two working at the front desk that evening made our stay at the Hampton Inn much better.
  : Although the the breakfast was complementary, the hot breakfast items in the menu could be better. The potatoes were uncooked and the hot meat (some type of hot dog) could be replaced for a more appealing meat breakfast.

Pleasant
Traveller Type: Business Traveler

Very Good
Traveller Type: Solo Traveler
  : Your Staff is top notch..Chyna the perfect hostess, she was friendly and professional, helpful and thoughtful. Your housekeeper staff ( so sorry I don't remember their names) quickly took care of my situation with my bed linens and I truly appreciated the help and the " it's my pleasure,and apologize for the mishap" attitude, they're the best can thank them enough.
  : I needed a handicap accessible room, the bathroom was large but trying to get in the tub to take a shower was horrible and the water temperature was luke water at best...,

Wonderful
Traveller Type: Traveling as Couple
  : It was all good
  : Nothing to tell

Poor
Traveller Type: Family with Young Children
  : room was clean
  : the shower in our room had part of the shower head come off, the toilet in our other room ran constantly unless you pulled on the handle. the free wifi in our room wouldn't connect. we called and asked if we were able to check in early and were told on the phone that our rooms were ready. when we got there an hour early, we were told they didn't know what we were talking about and check in is at 3 and our rooms were not ready.

Good
Traveller Type: Family with Young Children
  : it was in a good location easy to get back on the highway
  : the pool was closed in the middle of summer, there was no shampoo or conditioner in the bottles in the shower, and there was a $100 incidental charge although I didnt see anything on the property that I could purchase.

Fair
Traveller Type: Traveling as Couple
  : Conveniently located to shops
  : Front desk staff was sitting on counter. Talking on cell phone at desk. I requested room service for towels and trash removal twice and did not receive it I went down and got towels from the front desk. Breakfast good but coffee was watery.

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : Waited 3 hours for my room, the toilet didn't work right, they gave us a room someone else was staying in, and breakfast was horrible. The front desk and breakfast ladies were mean and didn't tell the truth about anything.

Very Good
Traveller Type: Traveling as Couple
  : Clean bedrooms, beds very very comfortable
  : The back parking lot had pools of flowing water and so it had a lot of knats back there . The water looked dirty, like sewage water.

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : The host