Hampton Inn Atlanta-Cumberland Mall/Cobb Galleria Area

Good
Traveller Type: family with young children
  : Location
  : Bathroom too small

Poor
Traveller Type: review category business travellers
  : Close to family residence. Met standard expected for hotel.
  : Room was not serviced. Left at 10am, returned at 9pm. Bed was not made. There was a leak from shower which soaked bathmat and left the bathroom floor wet. When dry bathmat and towels were requested, I was told that I would have to come to lobby to pick them up as the front desk person was the only staff person there.

Very Poor
Traveller Type: family with young children
  : The location was good and the staff was very kind. The hotel was quiet and the lobby was nice.
  : The room was not in good condition. There were big stains on 3 areas of the carpet, stains on the blinds, chair, ceiling, comforter, and lampshades. The walls also had stains, the bedside table had something dried that had ran down the side, and there was a hole in the wall. The light fixtures above the bedside are so dated that nothing would stay plugged into the outlets. The furniture was chipped and busted. The wallpaper was peeling in the bathroom. There was no hot water. We couldn’t move rooms due to the hotel being sold out. I was told we are getting some money back-never told how much, but am still waiting on that. We just stayed this past weekend. If the other rooms are like the one my family was put in, they need to put reservations on hold and do a major overhaul. We paid $320 after taxes and fees for one night at this hotel. That is completely insane given the state of the room we were given. The hotel reminded me of a truck stop hotel. We stay at Hamptons regularly and have never encountered this issue. However, we are scheduled another stay next week in a different state at a Hampton and I am thinking of cancelling due to the condition of this hotel.

Disappointing
Traveller Type: review category business travellers
  : Poor service

Pleasant
Traveller Type: family with young children
  : The location
  : The sheets felt itchy and the bathroom floor was visibly dirty

Good
Traveller Type: young couple
  : It was close to the mall and to our destination
  : No, street lights to get to the mall