Villa Tavares

Wonderful
Traveller Type: Traveling as Couple
  : Very nice accomodation, bright and spacious within easy reach of the town. I would definitely stay here again
  : Nothing

Wonderful
Traveller Type: Family with Young Children
  : Spaciousness, balcony, location, refrigerator, coffee machine (capsules are available for purchase from a machine)
  : The extra pillows had no covers. The bath could have a handrail installed as the bath floor is smooth and the shower glass isnt fixed in place.

Wonderful
Traveller Type:
  : A village house with private bedrooms with toilet and shared kitchen and living room all clean and equipped. Location up in the hill, we arrived with car and parked at the street (parking in the property is also available). Breakfast was good and fruits were fresh. Very clean and a good location to explore near by geopark.
  : We arrived late and we run out of hot water after 3 showers. The host was available by phone although the late hour. In the morning it was all good again and Patricia fixed it.

Very Good
Traveller Type: Traveling as Couple
  : I liked the property a lot. Close proximity to downtown, very pretty view of backyard and private. Parking was provided and staff excellent. The kitchen was large, we all had private rooms with bathroom and TV.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : Everything is relatively new
  : We took two rooms for one night, my wife and myself in one, our daughter in the other. There were a couple of issues. Our window blind motor and workings were exposed as the panel was missing. More importantly my daughter could not open her door/window at all, so slept with no ventilation. In the morning I took a shower and the water was cold, so I had to make do with a rather unsatisfactory stand up cold swill at the bathroom basin. When we were checking out I discovered my daughter had done exactly the same, but her long hair couldnt be washed and she was very far from being a happy bunny! I told the manager, Patricia, who was sympathetic as you might expect but when I suggested that she might consider some financial compensation she held back, saying she would have to ask the boss and get back to me. This was our second visit, so we were return guests and could possibly have been considered favourably..... After 2 days there was no response so I emailed her, but no response so I phoned her...Oh! she didnt get the email. ... But the boss had said no. I told her I was going to write a review regarding the issue, she contacted the boss again and he then agreed to giving us one room free of charge. Providing I didn't write anything derogatory! I sent my bank details and waited 3 days No money was transferred so I started emailing and phoning for a week. There were no email responses and her phone went straight to try again later. So...we have the water issue which of course could happen anywhere. Then we have an intransigent management who dont consider (return) customer satisfaction as important.... until threatened. Then we have a lying management who say they will give recompense but do not. Then we have a totally unresponsive management hiding behind the email and telephone system, hoping we will go away. I wont.... but hopefully you will consider another hotel.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Perfect stay in Arouca. In a short walk, you can reach the city centre and find everything you need like restaurants, supermarkets and other services. The hostess was very kind and showed up earlier to check in when we informed her we'd be sooner than expected. The room was spotless, and super spacious, with a lovely balcony. The shared lounge was also incredible.
  : nothing to say

Very Good
Traveller Type: Traveling as Couple