Der Platengarten

Wonderful
Traveller Type: Traveling as Couple
  : the breakfast was basic German type but good. very pleasant hotel with free water and coffee in the lobby. nice sitting area, across from the residence, around the corner from center of old town Ansbach. ALLL of the staff were friendly and very helpful with my wife who had a wheelchair. She loved the hotel and staff. also close to train station in pretty much a straight shot.
  : perhaps have still water (regular drinking water) rather than just mineral (gas).

Poor
Traveller Type: Traveling as Couple
  : The hotel is in a good location, right in the center.
  : The hotel didn't send us detailed information about COVID-related requirements before (we only knew the information we could find on the German government website). The receptionist was not friendly and did not speak English. When we arrived, we could not check in because we were still waiting for test results from the test we took the day before in the NL. We learned afterwards that we could have taken a much cheaper quick test just 5min from the hotel - again, information the hotel should have sent us, as this is near impossible to find out from abroad before travelling. As we could not check in and didn't want to leave our stuff in the car, we asked the hotel to store our bags while we were waiting for the test results. This was around 3 PM, we said we would be back between 5-6PM. We arrived back at 5:45 with the negative test results. The hotel was closed and the receptionist was not there. We called the phone number provided on the booking and shown on the hotel door several times but nobody answered. As our bags were locked inside the hotel we could not leave. It took us 15min to get through to someone on the phone and another 15 before the receptionist arrived. There was no apology, the person treated us in a gruff manner. Since we have been on the road since 7AM and have spent the past 3+ hours walking around in town waiting for test results we had been too exhausted at this point to search for another place to stay. Not having the reception open during the day in a hotel (even if we are the only guests) is really bad - not answering the phone immediately (or even after 3-4 tries and 10 minutes...) is unacceptable. I guess the hotel in itself would have been an OK experience, but it was ruined for us because of the lack of information and unhelpful staff.

Wonderful
Traveller Type: Traveling as Couple
  : Friendly and helpful staff, especially with parking Good breakfastHistoric building/ lots of character Great location, opposite the historic ResidenzNext door to historic orangey and formal gardens
  : All good

Very Good
Traveller Type: Traveling as Couple
  : location. the staff were very nice.
  : very expensive since it didnt have a restaurant. there was no staff and they had to be called to check in. the first rooms heat wasnt working and we had to call back and be moved. the breakfast was good. the parking was very hard to get into.

Good
Traveller Type: Traveling as Couple
  : Location is great. Complimentary tea, coffee and water in the lobby is a nice touch.Our room (11) was large and we had a bath which is a luxury nowadays.Staff were friendly.Breakfast was fairly standard but this is the first time in years of overnighting in Germany that the breakfast boiled eggs were soft. Yum.
  : There is no parking and all nearby parking is very limited in the time allowed. We parked in the Brucken Centre overnight which was cheap. 3.70 for 20 hours. The carpark is closed from 8.30pm .At 174 per night for a double -room, it is too expensive. There is no residents bar etc

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Business Traveler

Good
Traveller Type: Solo Traveler
  : The location is perfect and is accessible to restaurants, shops, etc. The hotel is quaint.
  : The staff was very helpful when on the premises. Most times, there was no staff on the property, especially after 6pm. My smoke detector went off one night. We had to call a number to get a staff member, and it took about 20 minutes for a staff member to arrive. She removed the batteries and said someone would replace them the next day. I had to be insistent to get that done the next day. The housekeeper was the worst. She never removed dirty glasses, coffee cups, empty tissue box, etc unless you brought it to her attention. She barely made the bed on my last day. I showed the picture of the bed to the hotel staff and she apologized and took a picture from my camera.

Very Good
Traveller Type: Traveling as Couple
  : Nice old hotel very near town. Excellent parking. Nice big and cozy room.
  : There were delays with checkin due to staff not being on site. Breakfast was ok.

Wonderful
Traveller Type: Traveling as Couple