Alpendorf Dachstein West by Alps Residence

Very Good
Traveller Type: Family with Young Children
  : 1 free use of cable car from the village for the whole family. There was a Czech receptionist-a very nice girl willing to help.
  : Due to Coronavirus issue we were allowed to use the swimming pool just once and needed to make a reservation for a fixed time in advance.

Wonderful
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : The view is nice but the windows are so small you have to work to see it.
  : They should at least have soap in the bathroom. The lobby is closed all afternoon and there was no mention of this before arrival! There is no after hours number.

Wonderful
Traveller Type: Family with Young Children
  : Better opening time for swimming pool and sauna

Pleasant
Traveller Type:
  : The village itself is well located. Close to main attractions around (Dachstein, lakes, etc.) The houses are somewhat crowded in the village but the concept is understandable. The view is magnificent.
  : The final price was much higher than stated by Booking (the difference was around EUR 180!!). Visitors have to pay a deposit which is not mentioned by Booking that is refundable in 2 weeks. Visitors are given a list of tasks they have to perform before leaving the house (strip the bed linen and place it in the hallway, etc.) and still have to pay EUR 180 for a cleaning service. Ridiculous!

Pleasant
Traveller Type:
  : Good location, stunning view
  : Failure to provide a pleasant feeling, not allowing to use the facilities in the B&B, unreasonable conditions at check out

Wonderful
Traveller Type:
  : Great and comfortable chalets.

Very Poor
Traveller Type:
  : The location is marvelous, the view is very beautiful but it does not worth suffering in this hotel just for the view.
  : This is the WORST HOTEL EXPERIENCE IN MY LIFE!!! First of all, only book this apartment if you have extra 200 . For some mysterious reason, the hotel charged me with more then 200 and delivered ultimatum: either youre paying EXTRA MONEY or canceling the booking (which was not possible because it was too late to find another housing at that time). Nobody was able to explain me, why there is one price indicated while reserving and another price that I have to pay in reality (200 MORE!!!). Second of all, the hotel has problems with entering the housing outside of the office hours, which is almost at all times because the reception is only open 3 hours per day. Thirdly, even though the hotel charged me 13 per person for towels and linens, I was not able to use the towels as the hotel does not ANY sanitary equipment (even though its during the COVID pandemic). There is no shower gel, shampoo, sanitizer or even simple soap! Fourthly, the hotel was not able to provide me with the WiFi password for 2 days and when they did, it did not work anyway. The main reason why you should NOT come to the hotel, is VERY VERY rude and unpleasant personnel. They left a letter in the room, asking me to come before 12 oclock. When I came at 10:50, the reception was closed (again). After this they blamed me that I did not come earlier (that was fantastic, they said its my fault). Also the hostess tried to persuade me she called me to warn to come before 10:00 but she never did (I dont know why they lie all the time). The last thing, the layout of the houses is not true. While reserving, it was said the house has one bedroom for 3, another for 3 and the last for 2. In the end it was 4-2-2 instead of 3-3-2 so the families with small children should be divided the very last minute because of the hotels lies (again???).

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : Location was great - nice views. Ample parking.
  : House was looking "used" and needs a refresh. Deposit is large and even though cleaning is paid for seperately you have to take off all the bedsheets and do a broom clean before leaving. also the 12 euro/dog/night cost for pets is steep considering the "worn" nature of the rental.