Hampton Inn Alpharetta/Roswell

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : First I'd like to start with the fact that checkin was very fast and easy. The staff were polite and the hotel was clean. The room was clean, bed sheets clean, bathroom clean, and everything functional in the room. Parking was plentiful and right next to the doors for entry. They had functional luggage trolleys for our bags. The elevators worked appropriately and speedily. The mini fridge had a good amount of storage space. The king bed was comfy and spacious. The desk area was a nice touch and the rolling chair was comfortable. The AC unit worked great and held temperature. The pools were open and they had a nice outdoor fireplace seating area. Breakfast had a good selection and plenty of seating. Most importantly in my opinion, we felt safe at this hotel and it seemed very family friendly. We saw many families there.
  : They did not give us the room we reserved with two queen beds, Instead we were assigned a King bed with a pull out sofa bed. This was not what we wanted but since we traveled with kids we opted to let the kids try the sofa bed. We ended up with two kids in our bed. We also had no extra pillows for that sofa bed and there's no closet space in that room, just a hanging station. The next complaint is that we got a room at the very end of the hall near an exit door and we had to listen to the door slamming all through the night as people came and went. The walls are thin and we could hear so much outside noise. I did not sleep very well at this hotel. Also note, the water pressure in showers was not great. The last complaint is that the pool had not been skimmed at all. It wasn't super dirty but I could tell the filter was off; also the pool area had dirty towels scattered throughout.

Good
Traveller Type: young couple
  : NA
  : I saw a bug crawling across the floor

Very Good
Traveller Type: young couple
  : Friendly staff, close location to concert venue
  : Breakfast was a little lacking

Very Good
Traveller Type: family with young children
  : It was very clean and quite during the time I stayed
  : The beds were extremely uncomfortable and the shower is small

Wonderful
Traveller Type: young couple
  : Staff were friendly and hotel was new and clean.

Good
Traveller Type: solo traveller
  : The front desk was cordial and helpful. The guest room was spacious, modern, and the bathroom was sleek with glass shower doors. There was ample storage with seven dresser drawers, and shelves for additional storage making this perfect for longer stays. The bed was comfortable and there were plenty of outlets and USB ports for charging electronic devices.I loved the kitchen area with the long countertops and huge sink and cabinets.Free parking with a large parking lot close to the hotel entrance so loading and unloading is very convenient.
  : Laundry was a bit high $3.75 to wash, and $3.25 to dry clothes.Housekeeping- On my last day at the hotel, two different housekeepers decided to knock on my door asking me was I checking out I told them both I was at 12 noon. The first housekeeper, a lady knocked on my door at 10:40am, the second housekeeper, a man knocked on my door at 11:15am while I was in the restroom. Checkout time is 12 noon which is posted online, on the Hilton app, and TV in the room. This was totally uncalled for, rude and inconsiderate, and I felt they were rushing me to hurry up and check out! This is something I've never experienced at any hotel I've stayed at both domestically and internationally. I sincerely hope Management retrains their housekeeping staff because this shows a complete lack of customer service in a hospitality industry, and should not be occurring at all, and a huge disturbance to guests. For this reason, I would not stay at this location in the future, nor recommend it.

Very Poor
Traveller Type: family with young children