Quality Inn Albuquerque East I-40 Juan Tabo Exit

Disappointing
Traveller Type: young couple
  : Desk clerk at check in (Abraham?) was very pleasant and offered us a refund when our plans changed to not stay a 2nd night.
  : The "Night Auditor" was incredibly rude about the authorized refund - stating that she didn't believe we should recieve it and how much trouble the "check in clerk" was going to be in.As of one week of our stay - the refund has not been processed and my expectation is that it will not.Also the physical location of this property is in a rundown area, surrounded by boarded up buildings - unsafe and we were taking bets on whether our vehicle would be there in the morning or still have its windows.Will NEVER return.

Poor
Traveller Type: solo traveller
  : Nil
  : This accident happened on my first night here. Around 1 AM, while I was sleeping, I was woken up by loud noises. Someone tried to open my room door and successfully opened the lock, which one can use the room card to unlock. Luckily, there was a security chain. Otherwise, the intruder could enter my room while I was sleeping. Later, I got clearer and tried to call the front desk and spoke to a female staff member. To my surprise, the first thing the staff told me was that she had checked my floor before and no one was there. Even when I explained that somebody tried to break into my room, she insisted that nobody was there. A few minutes later, I went to the front desk and spoke with the staff in person. Again, she tried to assure me that nobody was there. What? My room door was unlocked by the intruder, but this lady persuaded me to believe that nobody was there. Then she promised that she could check the camera footage later and update me the next morning.The next morning, I talked with the staff again. She now admitted that there was an intruder with a KNIFE, whom she confirmed was another guest staying in the same hotel. That guy might check out the same day. But the point is that the staff showed zero understanding of my safety the night before. Like, the fact that someone opened my door at 1 am was nothing. Then another staff member suggested changing to another room, which is nearer to the center elevator and the camera. Later that day, my friend advised me to check out and move to a better place. So think twice if you plan to stay at this property, especially if you have children. It's not safe enough.

Very Good
Traveller Type: young couple

Good
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Good
Traveller Type: family with young children

Pleasant
Traveller Type: young couple

Fair
Traveller Type: with friends

Good
Traveller Type: young couple

Fair
Traveller Type: group
  : Allowed pets
  : Towels were not all clean. Bed squeaked loudly with each turn