Villa Clara by Sunny Deluxe

Disappointing
Traveller Type:
  : The location was good, kitchen was very well equipped. Very large property.Taxi service approx 4 to main strip
  : We were a party of 14 of mixed ages,attending a hen do, we chose this property as it said it had a hot tub, and i even submitted a question on booking. Com to clarify and was told it fies, but when we arrived it DID NOT HAVE A HOT TUB...there maybe some lost in translation going on as there was a spa whirl bath in one of the bedrooms, but for UK clarity..there is not a hot tub (as we know it) outside...so beware!! I had paid for an additional 4 beds, (which i was charged twice for!!!) The 4 beds were in the lower floor, and i was informed the day of arrival not to use the toilet in the bathroom in this area.... this was very inconvenient as it also served the other double bedroom, so 6 people!.. no offer to have it fixed, so was a pain waiting for the loo or having to go upstairs at night in the dark. The shower in the ground floor bathroom leaked and the tray was broken. There were Ant's in the 3 of the bedrooms, not a couple, but lots, we were careful not to leave drinks etc in the rooms, but despite this they were everywhere!!! And we had to purchase spray.We arrived to dirty sunloungers, not from the sandstorm the day before, but from months of no use, there was ingrained dirt and insects on them and to a pool that had many indescribable things at the bottom of it and floating ontop. It was clear nobody had been in the villa for a while, but this should have been cleaned properly before our arrival.As well as being charged twice for the extra beds, it took 2 weeks for my security 500 deposit to be returned despite no issues with damage etc, this was VERY inconvenient!!!!. There were no linen bags for us to bag our dirty linen & towels at the end of our stay and in terms of linen, bedroom pillows and coverings were like fresh air.This has the potential to be a great property with some tlc, a bit of investment and better administration.

Good
Traveller Type: Family with Young Children
  : Good value for money. A few niggles we had we're very quickly put right by the agent for Villa Clara.
  : This villa would only sleep 10 comfortably not 14. In need of a little TLC

Wonderful
Traveller Type:
  : The area and the size

Wonderful
Traveller Type: Family with Young Children
  : Very spacious
  : Hot water runs out to quick

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type:
  : central location great value clean and plenty of space

Very Good
Traveller Type:
  : The pool was amazing, and nearly every room had a ensuite so it was good
  : Some appliances werent working

Wonderful
Traveller Type: Family with Young Children
  : The host was amazing happy to help with all our needs
  : It was amazing so comfy and big very private

Very Good
Traveller Type: Family with Young Children
  : The location was amazing no need for a car . Very quiet street, off road parking but also space within the property if you needed secure parking . Walking distance to local supermarket, bars and restaurants , bus stop , beach about 20 mins walk . We used the transfers that the villa recommend and they were excellent . Little be more expensive but that was fine . We also used the service they offer of getting some groceries for us . Which was very useful as we didnt arrive until The evening when the supermarkets were closed . Plus we had children with us that needed their breakfast in the morning . Thank you Yuriy for organising this for us .
  : Didnt realise that the bedrooms were on three different levels, the twin room is just off the lounge . Plus one of the bedrooms downstairs didnt really have a window you could open plus the small window was about six foot off the floor . So no real view at all . Mind you the upstairs bedrooms were amazing . Make sure you have one of those . Also not enough glasses and mugs for the amount of people that were staying . Other items in the kitchen were fine . Also even though Yuriy explained lots of things the house and surrounding by word of mouth . The house could do with a book for important information like previous reviews have mentioned . For details of things like Doctors, hospital, pharmacy, rubbish collection/disposal etc . Plus maybe bus information would be handy. Also We did request an extra bed so that all the three children could sleep in one room, this was confirmed. But when we got there it wasnt there. So Yuriy had to go and get one , slightly inconvenient .

Good
Traveller Type:
  : Owner was amazing
  : Property was a little tired , pool area could have been tidy, lawn was overgrown & sun beds very dirty, some shutters on the windows were broke