Blu Hotel Senales - Hotel Cristal

Disappointing
Traveller Type:
  : The location is very nice, especially for someone who enjoys skiing.
  : The rooms in Cristal part of the hotel were not that modern as those in Zirm also no bathrobes, slippers, toiletries. There was also not such a wide variety of foods, however you could find something to eat. The quality of some meals were not as expected and for example for the good espresso there was an additional charge. The pool temperature was really low for us, in the sauna the bathing suits were not allowed. In the Spa- Area the children are not allowed.

Good
Traveller Type: Family with Young Children
  : A great location and friendly personnel.
  : Buffet at breakfast was nothing special, scrambled eggs had no comparison to scrambled eggs at home. Despite daily cleaning a lot of dust and stains on the walls from dead mosquitos.

Good
Traveller Type: Family with Young Children
  : room pool spa location
  : some service in the restaurant slow but I understand it was just opened and the service improved over our stay

Wonderful
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : Very good location, clean, nice wellness center.

Pleasant
Traveller Type: Business Traveler

Fair
Traveller Type: Family with Young Children
  : The hotel is located on a beautiful valley, surrounded by mountains, hike trails and cable cars. Mauro, from the hotel restaurant, was definitely a highlight. He was always kind and helpful. My sister is celiac and Mauro made sure that there were always gluten free options available for her. We received the same kind treatment from the staff at reception and at the bar.
  : The hotel is basically a labyrinth. It wasn't just us who got lost not only to find our rooms, but also the main reception (another one is empty/abandoned), the wellness area, the restaurant and everything. The main problem seems to be that there are at least 2 hotels within the same infrastructure and only 1 reception and some shared facilities (wellness centre, swimming pool, car park). There are endless corridors and barely no signs to where you are and where you want to go.The rooms are OK in terms of size, but the furniture is very outdated. We had booked a double and a triple room as we were travelling with the family. The double room had a really small shower cabin. There were no mini bars in the room where one can at least keep some fresh water refrigerated (not to mention if you need to keep some medicine refrigerated). The rooms were cleaned, but we never got the toiletries replaced (we stayed for 5 days!). My parents have to actually asked the cleaning lady to restock their toilet paper as every time the room was cleaned, no toilet paper or toiletries were restocked. The lift that takes you to the restaurant (our rooms were on the 2nd floor and the restaurant is on the 7th floor) was always crowded (there are only 2 lifts) and it was very old. It actually stopped abruptly, in a way you thought it was going to break down. The restaurant works as a buffet for breakfast and dinner. Food was OK most of the times, but the drinks weren't of good quality (except for the beer, which was the local Forst beer). As for the drinks, there were no sugar free options except for still or sparkling water. A suggestion would be to offer some sugar free soft drinks as well. Another suggestion would be to have labels with ingredients and allergens for the food that was placed on the island (such as salads and desserts) so that people who have some allergies or intolerances know what they can/cannot eat.

Very Good
Traveller Type: Family with Young Children
  : Location is fantastic
  : A little bit dated but the staff more than make up for that

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type:
  : Great value stay. Nice staff and good food. Comfortable rooms. Great location.
  : The lighting system in the rooms is really weird: it almost seemed random depending on the switches.