Hampton Inn Albany-Western Ave/University Area NY

Fair
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple
  : As we were traveling on I-90, this location was extremely easy to egress from and return to I-90 for our trip back to Cape Cod, Massachusetts.The breakfast offered was sumptuous with scrambled eggs, bacon, home fried potatoes plus chicken sausages. There were plenty of side options such as waffles and freshly baked muffins. The coffee bar contained Dark and Light Roast along with Decaf and Hot Water for Swiss Miss or Bigelow Tea choices. Additionally there was an assortment of fresh hand fruits as well as a fresh fruit melody. Cereals and yogurts with milk selections were offered. Four juice options starting with Orange juice were available.No one visiting this property should feel slighted by the breakfast offerings as food was plentiful hot and carefully monitored by three staffers willing to assist with each offering.Our fourth floor room was to the rear portion of the property and at the end of a corridor. It was private and quiet throughout our stay.We recommend this property for older adults or young families. It was a very safe neighborhood and the facilities were bright and very clean. Our King room with sofa was spotless and well appointed for our purposes.
  : Booking.com's rate was much higher than my Hilton Honors Senior/AARP/AAA/Military rates that the property offered.We felt that Booking.com did not Price Match Guarantee as offered. We reached out to Booking.com and they never had the courtesy to respond to our e mail about this booking rate which was more than $ 40.00 prior to local taxes or fees.It was our first utilization of Booking.com and will be our last. We are loyal Priceline customers since their inception and never experienced such treatment while booking hotels, flights and rental cars over the last 25 years. My spouse was searching for our hotel stay for this road trip and thought that she had received a fair and equitable room charge for our intended trip. We were taken.It is a first and last time utilizing Booking.com.Our Registration Clerk wanted to assist us under our Hilton Honors program but as we utilized the Booking.com website, his hands to alter our booking rate were tied.Think twice before utilizing Booking.com. Always remember that you can usually get the best room rates by calling a property directly. Our mistake. We know better.Buyer BEWARE of Booking.com!! Non responsive!

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : Everything was clean and neat and they had a nice breakfast selection.

Wonderful
Traveller Type: young couple