Kleopatra Carina Hotel

Disappointing
Traveller Type: Traveling as Couple
  : Location was close to the beach and to the centre. A couple of staff members (night shift) were absolutely amazing but sadly some were rude and very unhelpful. The maid was absolutely outstanding! I tipped her daily and she made sure the room and balcony were spotless and clean sheets / toilets and consumables restocked every day.
  : Having been a visitor to Turkey for almost 30 years i'm not under any illusions as to expectations however..... Original room was disgusting, literally couldn't pass each other without pushing past each other. Double bed was into the corner meaning one had to climb over the other to get out of bed. Sink, toilet and shower didn't work - all were a trickle of water with thick limescale and rust on the fixtures. Shower had no shower head, sink taps were hanging off and the bathroom was a wet room - if the shower had actually worked it would have soaked the toilet and not the person standing underneath. After complaining for along period of time I was told no other rooms and fully booked. Having explained I had a video and photos of the premises and I would post online and send to Booking.com I was offered another room which despite being marginally better was still very poor. The pool had sunshine for around 1 hour per day as its situated in between two high buildings and lord knows when it was actually cleaned as we never saw it and there were glasses and rubbish left lying around for days on end. Literally only 8 sun loungers too and not in great condition. No hotel bar and electrics were shoddy. Despite power cuts locally across all buildings the electricity and air con consistently fused and switched off. 1 day I stayed in the room to rest we counted in excess of 20 times in 12 hours. At one point in +30 degree heat (during the night) we had no air con for almost 8 hours and it was unbearable as they have no emergency generator or back up. I personally wouldn't stay here again although as I say some of the staff couldn't do enough for us.

Poor
Traveller Type: Family with Young Children
  : Location is perfect. The room is ok, good.
  : Hot water and drinking water is for staff, but we were allowed to take it. Everything is not so bad, BUT..... BED BUGS? Really? I asked for a refund because of that but they refused. At the reception they said that there were no complaints because of that and mine was the first one. How is that? We were travelling around Turkey and there were no bugs! Nowhere! It is absolutely impossible that we brought them. So we moved to another room, but I got more bites and I was sleeping in jeans, socks and long sleeve shirt! Again, it would have been an average low budget hotel (now the prices got really high, but it's not the hotel's fault), if there hadn't been any bed bugs!

Pleasant
Traveller Type: Family with Young Children
  : It's close to beach and city center
  : Every few hours the electricity went out, the toilet didn't work properly, the bool was filled with sand and leaves.

Very Good
Traveller Type:
  : Very close to beautyfull Cleopatra Beach.