Umut Apartments

Wonderful
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : excellent staff communication, courtesy and friendliness
  : disgusting soundproofing (it is practically non-existent) and not too clean shower and kitchen.

Pleasant
Traveller Type: Family with Young Children
  : Close to airport and forum Istanbul
  : Overpriced and not much facilities . Beside electricity went off for almost 6-7 hours at midnight till next day

Wonderful
Traveller Type: Family with Young Children
  : During our recent visit to Trabzon, we had the pleasure of staying at Umut Apartments for four nights in July. Our experience at this property was overwhelmingly positive, with numerous aspects worth highlighting.First and foremost, the location of Umut Apartments is incredibly convenient. There are plenty of supermarkets nearby, and several restaurants and cafes are within walking distance. This made it easy for us to find everything we needed and explore the local dining options without any hassle.The staff at Umut Apartments deserves special recognition for their excellent service. Omran and Rumaisaa were particularly helpful throughout our stay. Rumaisaa went above and beyond to provide us with recommendations for restaurants, car parks, and places to visit. Her attentiveness on WhatsApp was remarkable, as she promptly addressed all our requests and queries. The level of service we received from the staff was beyond our expectations, and we truly couldn't have asked for better assistance.One notable aspect of the property is its cleanliness. Umut Apartments maintained a high standard of cleanliness throughout, and there was a pleasant and refreshing smell throughout the premises. This attention to cleanliness added to our overall comfort and satisfaction during our stay.In terms of parking, there is on-road parking available in front of the apartments. Although it may be a concern for some, we found it to be quite safe and always accessible. This convenience further enhanced our experience, as we had peace of mind knowing that our vehicle was securely parked.Moreover, Umut Apartments provided all the necessary items for our stay. The staff was incredibly cooperative and accommodating, promptly fulfilling our requests for any missing items. Whether it was a fry pan, tea spoons, or a tissue box, they provided them with a big smile, ensuring that we had everything we needed to make our stay comfortable.
  : There were practically none. The size of the apartments may be considered small by some, but this was not surprising as it was clearly mentioned beforehand. Additionally, we experienced a water leak in the bathroom after taking a shower. However, the staff was quick to address the issue and fixed it immediately upon our report. These minor inconveniences did not overshadow the overwhelmingly positive experience we had at Umut Apartments.

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type: Family with Young Children
  : Location is good
  : Rooms are old, small, and not clean

Very Good
Traveller Type:

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : Location