Baia Di Ulisse Wellness & Spa

Very Good
Traveller Type: Traveling as Couple
  : Shortly before we arrived by train at Agrigento station, I received a text from Rosella, who I think must be the manager of Hotel Baia, asking me if we needed any help finding a taxi to the hotel and offering help. We were extremely grateful for this and I did indeed ask for help getting a taxi and Rosella arranged it and it arrived promptly. Wonderful! The interior of the hotel itself is a lovely surprise. It has been really beautifully furnished and planned and was a pleasure to spend time in. The waiters in the dining room were very nice and helpful. The garden is nice to walk through.
  : Unfortunately we didn't really enjoy our experience at the hotel. After the wonderful help finding us a taxi, we then found the the hotel surprisingly unhelpful and unwilling to help with requests. The food was pretty awful. Actually, the vegetables, which others have complained about, were good and nicely cooked and there was a nice choice of green veg, But the meat or fish and the desserts were very poor. The breakfast was limited compared with other hotels we've visited recently. I have an injury and I walk with a stick - I hadn't mention this to the hotel before arrival as I imagined there would be step free access automatically, so I was surprised to find a short flight of stone steps down to the level of our room. I asked if there was another step free way of accessing those rooms but understood there wasn't. I asked if there was any English speaking TV available as they say they provide satellite TV. I was told there was but when I, and others, looked there was only a Chinese programmed for in English! We spent one night and a day at the hotel as independent guests before joining a Riviera Travel group for a few days. We noticed a drop in the quality of the food in the restaurant when we joined the group. In fact we felt a definite sense of 'them and us' in the way we were treated at hotel then. The main thing that would stop us from staying at the Baia again is the fact it is a very long way away from anything else - so you are stuck there.. unless you have a car, Finally, the indoor bar and the pool bar were only open at certain, rather brief times, which made for a rather sad, disappointing feeling that we weren't really wanted very much.

Wonderful
Traveller Type:
  : The place is really well located with a beautiful view of the sea. The private area on the beach is super convenient. The pool is nice. The interior design has a nice cachet.
  : The restaurant for lunch needs improvement on all levels: its not good, no well-cooked local dishes, the price is expensive and the staff is not very friendly towards foreigners. We tried it once and were so disappointed that we ended up eating outside every day.

Very Good
Traveller Type: Family with Young Children
  : In some rooms there is no or very weak wifi network. One has to go to the lobby to check, this was a bit annoying. It would be a simple and cheap matter for the hotel to install a few extenders