Adele Beach Hotel

Wonderful
Traveller Type: Family with Young Children
  : Whoa. Absolutely impressed. It started with small gestures from the personnel (e.g., Ms. Christina at the reception desk would not let us check in until we had lunch / the restaurant closing in 20min). Then the location (get out of your room to step straight into the sea, or pool). Then the family-friendly atmosphere; the facilities; and the proximity to both the airport and Rethymno + Chania. And then again, the personnel: always smiling and willing to help, so one always feels welcomed and supported. Bottom line: we're super-happy and eager to return!
  : -

Pleasant
Traveller Type: Family with Young Children

Wonderful
Traveller Type:
  : The staff was incredibly nice.The hostel looks clean and new. The rooms are very close to the pool, the restaurant and the sea. The buffet food was very good, diversified and changed from a day to another. It's a quiet place, perfect to relax. We wish we'd stayed longer.
  : The drinks didn't tast good.

Poor
Traveller Type: Family with Young Children
  : This was our first time staying in Adele Beach Hotel, we had all inclusive package, and we have staid here just under a week. Unfortunately, we cant recommend this hotel to anyone and in our opinion the hotel is overrated and we definitely will not stay here again.The rooms are new and it seems that they have been renovated recently, with air conditioning and a balcony. Unfortunately, the hotel policy is to clean the rooms every second day, this I not acceptable! as you can imagine they will become very messy quickly considering this is a beach hotel and you always get sand in the room. If you are interested in staying here with kids don't! Choose another hotel! Overall the hotel is tidy and clean.The staff are very professional and friendly, will go over and above to help you with anything you require, considering they are overworked and understaffed they are still professional and friendly.Special thank you to Christina in reception.The food is awful and tasteless, the chef should be shot, as he is just wasting the food as it all goes strain in the rubbish bin. What a waste!Don't worry it is not all doom and gloom, the hotel had a fantastic beach with breathless sunsets and sunrises that you will enjoy while having breakfast or dinner(if you can call it food). The hotel has a lovely Reception terrace that you will enjoy having a cold drink or two after a hot sunny day.The tours on the island are very well marketed. First thing most of the tours will start 7:30am and will finish 19:00 as drives to them are long and exhausted. Don't waste your money and time on them as you will be quite disappointed . It will be best to get a private catamaran as they due small groups that will go around the island and you can experience bountiful scenery and water activities.The hotel is over rated and is a 3 star hotel at best, the staff are friendly and helpful that is the only good thing about the Adele Beach Hotel.

Very Poor
Traveller Type:
  : Nothing whatsoever.
  : I had the misfortune of staying at this dreadful excuse for a hotel, and I can't emphasize enough how terrible the experience was. From the moment I walked in, I was met with the most disgustingly rude and unprofessional receptionist I've ever encountered. They clearly had no interest in helping guests and made me feel like a burden from the start. But the horror didn't end there. After checking in, I was informed that my room was not available due to some vague "issue," and I was being moved to another hotel. I couldn't believe it! The replacement hotel had a dismal star rating, and it showed. The room was a complete disasterdirty, outdated, and in a state of disrepair. It looked like it hadn't been cleaned in years, and the stench was unbearable. And let's not even get started on the staff at the second hotel. They were just as unpleasant as the receptionist at the first place. It's as if they were competing to see who could be the most impolite and unhelpful. I felt like I had entered some sort of twilight zone where customer service doesn't exist. I wouldn't wish this nightmare of an experience on my worst enemy. Avoid this hotel at all costs if you value your sanity and want to avoid the rudest receptionist and staff in existence.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : very friendly staff. great food.

Pleasant
Traveller Type: Family with Young Children
  : the location is awesome, right on the beach
  : Food quality is poor, food was very disappointing, also you cannot take a sun bed at the pool as there are not enough, was a shame

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Right on the beach! Good food and clean rooms with helpful staff.
  : To do laundry is expensive but thats not a big problem at all - the hotel was excellent.